Terms & Conditions cyclebasket.com

Making your Payment

How to Contact Us

A full set of contact details is included on our Contact Page including a simple form for you to use to email us.

Shipping and Handling

See also Mail Order Services.
Orders to UK Mainland destinations (Excluding Scottish Highlands) are sent by UPS or Royal Mail each, on a tracked next working day basis. A carriage charge of £6.00 made for all orders regardless of the order value. PLEASE NOTE A SIGNATURE IS REQUIRED UPON DELIVERY OF A PARCEL. If our carriers are forced to return parcels to us, they will make an extra charge which will be taken into account when refunds are made. Please note that tracking details are provided, which allow customers to pass on further instructions regarding their delivery.

If our carriers are authorised to leave a parcel, without obtaining a signature, liability for any losses, following delivery, falls to the customer.


PLEASE NOT THAT OUR CARRIERS DO NOT DELIVER TO PO BOX ADDRESSES - SUCH DELVERIES WILL NEED TO BE SENT VIA ROYAL MAIL, WHICH COULD RESULT IN DELAY.

Non UK Mainland and north Scotland orders may be sent by Royal Mail. Heavier items may be subject to an extra charge (Please enquire for further details).

One charge only will be made per order, not per item. NB Carriage charges ARE NOT a source of profit to us!

We do not offer "Free" carriage, for the simple reason, that to do so, would mean putting up our prices. Since we also have customers, who call in person, doing so would be unfair to them. Furthermore, increasing our prices would have a cumulative effect and overall, would cost customers more, particularly on larger orders. We would always suggest to customers that they consider the TOTAL cost of their "Shopping basket" when making comparisons, as opposed to simply the carriage charge! If attempting to compare our carriage charge, with those of Royal Mail (i.e. Postage), remember to compare them with Special Delivery, since this is Royal Mail's closest service, to that provided by UPS.

Responsibility for the goods passes to the customer, when the goods are handed to the carrier. Should insurance cover be required, it may be arranged at extra cost.

Where deliveries are to be made to addresses, other than the card holder's address, we are obliged to follow additional security procedures which, depending on circumstances, may involve a slight delay. If your choice of delivery address, is your place of work or business, PLEASE INCLUDE THE NAME OF THE BUSINESS/PLACE OF WORK.

If change of delivery address is required AFTER a parcel has been dispatched, our carriers may make an extra charge (This will vary between £15.00 & £30.00). Where the carriers have to return parcels to us undelivered, this is deemed to be the same as a change of address and may be subject to additional charges.

VAT

No VAT is included or has to be added to the prices shown on this site.

VAT

No VAT is included or has to be added to the prices shown on this site.

Your privacy

For specific information regarding our privacy policy, please refer to the Privacy Policy page

Back Orders

We endeavour to keep stock of the listed items & indicate if any particular item/s are out of stock. Should an order be placed for item/s, which are not in stock, we will e-mail you immediately giving details of any shortages. At this point, you may cancel the order, cancel that part of the order, which is not available, or accept the alternatives we have offererd. If you are prepared to wait, balances will be sent carriage paid. We always e-mail our customers confirming that orders have been dispatched. We also send e-mails, when balances are sent. You will also be informed of the method of shipment.

If you wish to complain.

Click on ''CONTACT'' & choose preferred method quoting all relevant details & dates.

Returns

RETURNS.
All returns must be authorised by cyclebasket.com and a Returns Authorisation number obtained. This number must be clearly shown on the package used to return the goods. We reserve the right to refuse any items not so returned.

We reserve the right to refuse items returned for credit, if they are not in a saleable condition. This may be interpreted as:- The goods must be unused, clean and unmarked and in the original undamaged packaging. Goods returned in an unsaleable condition will be returned to the customer and a charge made for carriage and packing.

Items, which have been supplied correctly, may be returned only at the discretion of cyclebasket.com. All returns, other than warranty returns, must be received by cyclebasket.com no later than two weeks from the date of the original purchase.

On returns, OTHER THAN WARRANTY RETURNS, we reserve the right to make a handling charge of 20% of the value of the goods being returned and carriage must be paid by the customer. Where items have been sent, that are subject to a "Free carriage" promotion, refunds will be adjusted to cover our outward carriage costs (Even if greater than 20% of the amount involved).

Carriage paid on returns, which are necessary because of faulty or wrongly supplied goods, will be refunded. The amount of any refund will be based on the charges made by the Post Office for a standard package of the same weight. Outward carriage costs are deducted on all other returns.

Warranty issues, requiring the authorisation of the manufacturers or their agents, may involve the return of the goods to one of these sources. In such cases, delays may occur. To overcome these delays, we reserve the right to duplicate the original order and make whatever adjustment is authorised by the manufacturer or their agent, when the matter is resolved.

So far as legislation, that came into force on 1 October 2015 is concerned, where items require adjustment, within 30 days of purchase, this does not automatically mean said item is faulty or not fit for purpose. Where a component, that makes up a larger component (For example a pedal as part of a bike) fails, it will be treated as a single component and if a customer exercises their right to a refund, said refund will only apply to said individual component.

Mail Order Services.

MAIL ORDER SERVICES

At present, our stock control system is entirely manual. Whilst we endeavor to keep our records up to date, we are not infallible! Please do not rely 100% on us having an item in stock even if it says so on the website!! IF YOU NEED A DEFINITE ANSWER, PLEASE CONTACT US (This applies particularly where quantities of an item are involved)!!

It is our responsibility to dispatch correctly what is ordered (Any alleged errors must be advised to us within one week of the completion of the order), but the customer's responsibility to ensure that they correctly order what they require.

Wherever possible, orders received by mid day of each trading day, will be dispatched that same day (Excluding Saturday). This does not apply to items, which contain a labour content i.e. complete cycles, wheels, enameling etc. Sometimes where we are expecting delivery of an item immanently, there may be a delay of day or so.

PLEASE NOTE OUR CARRIERS, UPS, REQUIRE A SIGNATURE UPON DELIVERY OF A PARCEL.

If our carriers are authorised to leave a parcel without obtaining a signature, liability for any losses, following delivery, falls to the customer.

Where deliveries are to be made to addresses other than the card holder's address, we are sometimes obliged to follow additional security procedures which, depending on circumstances, may involve a slight delay (3DS means this is now very rare). If your choice of delivery address is your place of work or business, PLEASE INCLUDE THE NAME OF YOUR PLACE OF WORK!

Our carriers deliver to addresses on the UK mainland by 6pm the next working day (ie Monday to Friday) following dispatch.

YOUR STATUTORY RIGHTS ARE NOT AFFECTED BY ANY OF THE ABOVE TERMS & CONDITIONS.

Our payment gateway DO NOT have facilities to verify transactions involving non UK payment cards. Therefore we can only transact business outside the UK where payment in full has been deposited in the bank account we have set up for that purpose (We DO NOT use Paypal). All money transmission charges are the responsibility of the customer and their bank. Where deductions are made, commensurate deduction will be made to the goods dispatched.

Workshop Services

Workshop Services
Orders for components, complete cycles and repairs or servicing will be carried out as quickly as possible. Obtaining components, which are not held in our stock, may cause delays, if our suppliers are unable to supply them from their stock. We accept no liability or responsibility for these delays.

Estimates for repairs etc will be charged for at £25.00. These charges will be made where we are subsequently instructed not to carry out the work. If we carry out the work, these charges will be waived. Estimates for the benefit of solicitors and insurance companies will be charged for at £40.00 and again waived, if we are instructed to supply the goods or services. Some insurance companies have caused problems in our dealings with them. Estimates for these companies will be charged are £120.00. Please provide details of your insurers, when asking for a quotation for an insurance company.

Our storage space is very limited! For this reason we request that customers collect their cycles, wheels etc as soon as possible after completion. We consider this to be within 14 (Fourteen) days of the work being completed. A storage charge will be made for items not collected within this period. These will be £1.00 per day for complete cycles and 50p (Fifty pence) per day for components - Wheels etc. Both charges will be made from day 15 (Fifteen).

Any items not collected within three months of the completion of the work, will be sold to recover our costs. Any residue from the sale, after deduction of our costs will be available if requested. NB Deposits paid will be taken into account, when calculating balances, but are not refundable. Payment of a deposit creates a binding contract. This condition applies to all orders including newly built cycles, wheels etc, which are not paid for in full within this period. Orders for post dated deliveries may be arranged, but must be agreed at the time of order.

Used components Components, which are replaced in the course of repairs or servicing, remain the responsibility of the customer and are to be taken away, when the completed work is collected.

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